100% Authentic Guaranteed
At Zalora, we provide only authentic products, and we have a robust Authenticity Verification Process that guarantees that every time.
Here’s how we make it happen
Direct Partnerships
We collaborate with renowned and trusted suppliers, ensuring that the products we offer are sourced directly from the manufacturers.
Stringent Approvals
Each supplier's authenticity and quality documentation undergoes rigorous scrutiny, safeguarding the integrity of our platform.
3rd party authentication
Zalora utilizes Entrupy on a periodic basis, an AI-powered solution, to validate the legitimacy of the items under the technology’s capacity. Find out more here:
In-house Experts
We have a team of experienced specialists with an eye for detail, well-versed in identifying genuine products.
Our Process
1. Seller Application & Review
Every seller is required to submit essential documents such as certifications, distribution licenses, letter of authenticity and manufacturing details to verify the authenticity of the luxury products offered.
2. Seller Reputation Evaluation
Zalora conducts a thorough evaluation of the seller's reputation, track record, brand image, ethical business practices and customer feedback to determine their standing within the fashion industry.
3. Transparent Authenticity Luxury Badge
Look out for "ZALORA Seller Verified" badge on each luxury seller page as your guarantee that the supplier has passed our stringent verification process.
4. Ongoing Monitoring and Supervision
Once a luxury supplier is approved, we maintain a vigilant eye and perform regular check-ins to ensure that the seller continues to meet our stringent standards of authenticity and quality.
Frequently Asked Questions
What steps does Zalora take to prevent the sale of counterfeit items?
We have a dedicated team that continuously monitors and screens sellers to ensure they adhere to our strict authenticity standards. If any suspicious activity is detected, immediate action is taken to protect our customers.
What should I do if I suspect that a product I received is not authentic?
If you have any concerns about the authenticity of a product you received, please contact our customer service team immediately. We will investigate the issue promptly and provide a hassle-free return and refund.
Find out more here:
Does Zalora provide any authenticity cards or certifications?
While some brands and products may include their authenticity cards or certifications, some luxury brands may not provide these cards due to brand policies, product type, outlet stocks, or environmental considerations. Outlet stores may handle excess or unsold inventory, and as a result, some packaging elements, including authenticity cards or original brand boxes, may not be available on our platform.
Can I verify the authenticity of a product before purchase?
As a customer, you can rely on our meticulous selection process. However, if you have any doubts or concerns, please feel free to reach out to our customer service team for further assistance.
What packaging can customers expect for Luxury products sold on Zalora?
Luxury products listed on Zalora are sourced from various suppliers, including outlet stocks, which can result in different packaging. If the original brand packaging is not available, Zalora takes additional steps to ensure each supplier is providing suitable packaging to maintain the product's integrity or use the Zalora Luxury Packaging.
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