About ZALORA
ZALORA is Asia’s leading online fashion destination. We are the largest and fastest growing fashion focused e-commerce site in Southeast Asia. Founded in early 2012, we are present in Singapore, Indonesia, Malaysia & Brunei, the Philippines, Hong Kong and Taiwan.
Offering an extensive collection of over 500 top international and local brands and designers, our customers can shop from thousands of products across men’s and women’s fashion apparel, shoes, accessories, and beauty categories online. We offer a thirty-day free returns policy, speedy deliveries within 1-3 working days, free delivery over a certain spend, and multiple payment methods including cash-on-delivery.
At ZALORA we believe your shopping experience should be easy and fun. We have a great team of local customer service consultants.
Easy navigation and intuitive operation
Our online store is well laid out and easy to use. During your first visit to ZALORA or when searching for a specific model, our customers and clients are guided through the shop step by step to complete their purchase quick and easily.
Simple and safe shopping
Once the desired items are in the cart, our customers can choose between the various secure payment options. Payment can be simply made by invoice, direct debit, prepayment or credit card. After a successful order, our customers are informed about the current status of their order. Each customer receives a tracking number with which they can follow up their order until delivery.
Free Delivery Available
At ZALORA, customers can qualify for FREE Delivery when the minimum basket size of RM99 is met, for both East and West Malaysia. See Shipping Fee Details.
Shoes and clothing will always vary - for example, a shoe might not fit. At Zalora, we accept returns within 30 days of delivery.
Comprehensive and personal service
Our customers and clients can use the customer services hotline or the customer service live chat on the topic “footwear and fashion" and also address their questions to the expert customer support. There is an extensive range of services available to our customers - personal, professional and speedy.
Product Range
On ZALORA, customers will find big brands such as Nike, American Apparel, New Look, River Island and many more to come.
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ZALORA GROUP AND GLOBAL FASHION GROUP (GFG)
ZALORA is a part of the world’s leading fashion group which is Global Fashion Group. Established in 2011, the GFG was dedicated to help online fashion companies emerge in its market. The Global Fashion Group operates in 27 countries with a presence in India, South America, Russia and the Middle East. Being a part of GFG, ZALORA Group has grown throughout the years as the voice of fashion in the region.